Page 3 -

Related Books of Interest

Implementing ITIL Implementing ITIL Change
Confi guration Management and Release Management
by Larry Klosterboer by Larry Klosterboer
ISBN: 0-13-242593-9 ISBN: 0-13-815041-9
®
®
The IT Infrastructure Library (ITIL ) helps you For the first time, there’s a comprehensive
make better technology choices, manages IT best-practice guide to succeeding with two
more effectively, and drives greater business of the most crucial and challenging parts
value from all your IT investments. The of ITIL: change and release management.
core of ITIL is configuration management: Leading IBM ITIL expert and author Larry
the discipline of identifying, tracking, and Klosterboer shares solid expertise gained
controlling your IT environment’s diverse from real implementations across multiple
components to gain accurate and timely industries. He helps you decide where to
information for better decision-making. invest, avoid ITIL pitfalls, and build ptg
successful, long-term processes that
Now, there’s a practical, start-to-finish guide
deliver real return on investment. You’ll
to ITIL configuration management for every
find detailed guidance on each process,
IT leader, manager, and practitioner. ITIL- integrated into a comprehensive roadmap
certified architect and solutions provider Larry
for planning, implementation, and
Klosterboer helps you establish a clear road-
operation—a roadmap available
map for success, customize standard pro- nowhere else.
cesses to your unique needs, and avoid the
pitfalls that stand in your way. You’ll learn how
to plan your implementation, deploy tools and
processes, administer ongoing configuration
management tasks, refine ITIL information,
and leverage it for competitive advantage.
Throughout, Klosterboer demystifies ITIL’s
jargon and illuminates each technique with
real-world advice and examples.
Listen to the author’s podcast at:
ibmpressbooks.com/podcasts

Visit ibmpressbooks.com
for all product information