Page 81 - Urban water supply handbook

STRATEGIC PLANNING FRAMEWORK FOR SMALL WATER SYSTEMS

2.14 HISTORY, PLANNING, OUTSOURCING

2.5 ENDNOTES

1. About 54,400 community water systems (CWSs) operate in the United States. (CWSs serve at
least 15 service connections used by year-round residents or regularly serve at least 25 year-round
residents) (USEPA, 1997). Nearly 95 percent of these systems serve populations of 10,000 per-
sons or fewer.
2. Examples of mission statements can be found on water system web sites.
3. The universe of systems subject to various rules is different, but generally fewer than 20 percent
of systems subject to any rule are expected to have to undertake major capital investment to
comply.
4. The SDWA places significant emphasis on capacity development for small water systems. States
must ensure that all new systems have adequate capacity and also implement a strategy for
improving the capacity of existing systems. Federal funding cannot be provided to systems that
lack capacity or that will not achieve capacity with the benefit of the funding.
5. As an example, an output might be the hiring of a customer service representative; an outcome
might be the change in customer satisfaction that results from an improvement in service.

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