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Contents
Q11-4 What Are Your User Rights and Responsibilities? 477 21
Your User Rights 477
Your User Responsibilities 478

Q11-5 2026? 478
• Security Guide: Selling Privacy 480
• Guide: Is Outsourcing Fool’s Gold? 482
Case Study 11: iApp$$$$ 4 U 486

12: InforMaTIon SySTeMS

develoPMenT 489

Q12-1 How Are Business Processes, IS, and Applications
Developed? 491
How Do Business Processes, Information Systems, and Applications Differ and
Relate? 492
Which Development Processes Are Used for Which? 493
Q12-2 How Do Organizations Use Business Process Management
(BPM)? 494
Why Do Processes Need Management? 495
What Are BPM Activities? 496
Q12-3 How Is Business Process Modeling Notation (BPMN) Used to
Model Processes? 497
Need for Standard for Business Processing Notation 498
Documenting the As-Is Business Order Process 499
Q12-4 What Are the Phases in the Systems Development Life
Cycle (SDLC)? 501

Define the System 502
• Ethics Guide: Estimation Ethics 504
Determine Requirements 506
Design System Components 508
System Implementation 508
Maintain System 510
Q12-5 What Are the Keys for Successful SDLC Projects? 511
Create a Work Breakdown Structure 511
Estimate Time and Costs 511
Create a Project Plan 512
Adjust Plan via Trade-offs 514
Manage Development Challenges 515
Q12-6 How Can Scrum Overcome the Problems of the SDLC? 517

What Are the Principles of Agile Development Methodologies? 517
• So What? Using This Knowledge for Your Number-One Priority 518
What Is the Scrum Process? 519
How Do Requirements Drive the Scrum Process? 521