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Contents
Internet Addressing 250
Processing on a Web Server 252
Service-Oriented Architecture (SOA) 253
Protocols Supporting Web Services 256

Q6-4 How Do Organizations Use the Cloud? 259
Cloud Services from Cloud Vendors 259
Content Delivery Networks 260
Using Web Services Internally 261

Q6-5 How Can Falcon Security Use the Cloud? 261
SaaS Services at Falcon Security 261
PaaS Services at Falcon Security 262
IaaS Services at Falcon Security 262

Q6-6 How Can Organizations Use Cloud Services Securely? 263
Virtual Private Networks (VPNs) 263
Using a Private Cloud 264
Using a Virtual Private Cloud 265

Q6-7 2026? 266
• So What? Net Neutrality Enabled 267
• Security Guide: From Anthem to Anathema 270
• Guide: Is It Spying or Just Good Management? 272

Case Study 6: Cloud Solutions that Test for Consumer Risk and
Financial Stability 277

Part 3: Using IS for Competitive
advantage

7: ProCeSSeS, orGanIzaTIonS, and

InforMaTIon SySTeMS 283

Q7-1 What Are the Basic Types of Processes? 285
How Do Structured Processes Differ from Dynamic Processes? 286
How Do Processes Vary by Organizational Scope? 286
Q7-2 How Can Information Systems Improve Process Quality? 289
How Can Processes Be Improved? 290
How Can Information Systems Improve Process Quality? 290
Q7-3 How Do Information Systems Eliminate the Problems of
Information Silos? 291

What Are the Problems of Information Silos? 291
How Do Organizations Solve the Problems of Information Silos? 293
An Enterprise System for Patient Discharge 293