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Contents
Part 2: Information Technology

4: hardWare, SofTWare, and MobIle

SySTeMS 149

Q4-1 What Do Business Professionals Need to Know About Computer
Hardware? 151
Hardware Components 152
Types of Hardware 152
Computer Data 153
Q4-2 How Can New Hardware Affect Competitive Strategies? 155
Internet of Things 155
Self-driving Cars 157
3D Printing 159

Q4-3 What Do Business Professionals Need to Know About Software? 161
What Are the Major Operating Systems? 161
Virtualization 164
Own Versus License 166
What Types of Applications Exist, and How Do Organizations Obtain Them? 166
What Is Firmware? 167
Q4-4 Is Open Source Software a Viable Alternative? 168
Why Do Programmers Volunteer Their Services? 168
How Does Open Source Work? 168
• So What? New from CES 2015 169
So, Is Open Source Viable? 171

Q4-5 What Are the Differences Between Native and Web Applications? 171
Developing Native Applications 171
Developing Web Applications 172
Which Is Better? 174
Q4-6 Why Are Mobile Systems Increasingly Important? 174

• Ethics Guide: Free Apps for Data 176
Hardware 178
Software 178
Data 179
Procedures 179
People 179
Q4-7 What Are the Challenges of Personal Mobile Devices at Work? 180
Advantages and Disadvantages of Employee Use of Mobile Systems at Work 180
Survey of Organizational BYOD Policy 181
Q4-8 2026? 182

• Security Guide: Anatomy of a Heartbleed 184
• Guide: Keeping Up to Speed 186

Case Study 4: PSA Cruising with Information System 191