Page 14 -

Contents
Q2-8 Which Collaboration IS is Right for Your Team? 100 13
Three Sets of Collaboration Tools 100
Choosing the Set for Your Team 101
Don’t Forget Procedures and People! 102

Q2-9 2026? 103
• Security Guide: Evolving Security 104
• Guide: Egocentric Versus Empathetic Thinking 106
Case Study 2: Eating Our Own Dog Food 110

3: STraTeGy and InforMaTIon SySTeMS 117

Q3-1 How Does Organizational Strategy Determine Information
Systems Structure? 119

Q3-2 What Five Forces Determine Industry Structure? 120

Q3-3 How Does Analysis of Industry Structure Determine Competitive
Strategy? 121

• Ethics Guide: Yikes! Bikes 122
Q3-4 How Does Competitive Strategy Determine Value Chain
Structure? 124
Primary Activities in the Value Chain 124
Support Activities in the Value Chain 125
Value Chain Linkages 125
Q3-5 How Do Business Processes Generate Value? 126

Q3-6 How Does Competitive Strategy Determine Business Processes
and the Structure of Information Systems? 128

Q3-7 How Do Information Systems Provide Competitive
Advantages? 129
Competitive Advantage via Products 129
• So What? Driving Strategy 130
Competitive Advantage via Business Processes 131
How Does an Actual Company Use IS to Create Competitive Advantages? 132
How Does This System Create a Competitive Advantage? 134

Q3-8 2026? 135
• Security Guide: Hacking Smart Things 136
• Guide: Your Personal Competitive Advantage 138
Case Study 3: The Amazon of Innovation 143