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Brief Contents

Describes how this course teaches four key
skills for business professionals. Defines MIS,
information systems, and information.
Part 1: Why MIS? 35 Describes characteristics, criteria for success,
and the primary purposes of collaboration.
Discusses components of collaboration IS and
1 The Importance of MIS 37 describes collaboration for communication
and content sharing. Illustrates use of Google
Drive, SharePoint, and other collaboration
2 Collaboration Information Systems 71 tools.
Describes reasons why organizations create
3 Strategy and Information Systems 117 and use information systems: to gain competi-
tive advantage, to solve problems, and to sup-
port decisions.
Describes the manager’s essentials of hard-
Part 2: Information Technology 147 ware and software technology. Discusses open
source, Web applications, mobile systems, and
BYOD policies.
4 Hardware, Software, and Mobile Systems 149 Explores database fundamentals, applica-
tions, modeling, and design. Discusses the
5 Database Processing 195 entity-relationship model. Explains the role
of Access and enterprise DBMS products.
Defines BigData and describes nonrelational
6 The Cloud 237 and NoSQL databases.
Explains why the cloud is the future. Describes
basic network technology that underlies the
cloud, how the cloud works, and how organiza-
Part 3: Using IS for Competitive Advantage 281 tions, including Falcon Security, can use the
cloud. Explains SOA and summarizes funda-
mental Web services standards.
7 Processes, Organizations, and Information Systems 283 Discusses workgroup, enterprise, and inter-
enterprise IS. Describes problems of informa-
8 Social Media Information Systems 325 tion silos and cross-organizational solutions.
Presents CRM, ERP, and EAI. Discusses ERP
vendors and implementation challenges.
9 Business Intelligence Systems 369 Describes components of social media IS
(SMIS) and explains how SMIS can contribute
to organizational strategy. Discusses the theory
of social capital and how revenue can be gen-
Part 4: Information Systems Management 417 erated using social media. Explains the ways
organizations can use ESN and manage the
risks of SMIS.
10 Information Systems Security 419 Describes business intelligence and knowledge
management, including reporting systems,
11 Information Systems Management 461 data mining, and social media-based knowl-
edge management systems.
Describes organizational response to infor-
12 Information Systems Development 489 mation security: security threats, policy, and
safeguards.
Describes the role, structure, and function of
The International Dimension 536 the IS department; the role of the CIO and CTO;
outsourcing; and related topics.
Application Exercises 554 Discusses the need for BPM and the BPM pro-
cess. Introduces BPMN. Differentiates between
Glossary 572 processes and information systems. Presents
SDLC stages. Describes agile technologies and
Index 589 scrum and discusses their advantages over the
SDLC.