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Preface
Azure. Regarding our SharePoint program, a very special thanks to David Auer of Western
Washington University and Laura Atkins of James Madison University, who serve as the com-
munity proctors for our SharePoint MIS community site, which enables dozens of professors and
hundreds of students to learn how to use SharePoint. Our SharePoint solution is hosted by NSPI
in Atlanta, Georgia.
Thanks to Neil Miyamoto, co-owner of The Firm (http://thefirmmpls.com/), for the ideas be-
hind the PRIDE case. Additionally, we thank Don Nilson, a certified scrum master, for essential
ideas and guidance on the new material on agile development and scrum.
Laura Town is the development editor on all of our MIS books, and we continue to be grate-
ful for her support, knowledge, expertise, and great attitude through thick and thin! The textbook
industry is undergoing dramatic changes at this time, and Laura’s knowledge, guidance, and wis-
dom on the textbook production process are most appreciated.
We would like to thank those who contributed to the development of our excellent Instructor
Resources: Instructor’s Manual, Roberta M. Roth; PowerPoints, Steve Loy; and Test Bank, Katie
Trotta/ANSR Source. We would also like to express our thanks to the following authors for
creating a superb set of resources for our MyLab: Roberta M. Roth, University of Northern Iowa;
J. K. Sinclaire, Arkansas State University; Melody White, University of North Texas; and John
Hupp, Columbus State University.
Pearson Education is a great publishing company, chock-full of dedicated, talented, and cre-
ative people. We thank Karalyn Holland for taking over production management of a complex set
of texts and doing it so efficiently and willingly. We also thank Janet Slowik, art director, and her
team for redesigning this book so beautifully. Finally, we thank Sue Nodine of Integra-Chicago for
managing the production of the book.
No textbook makes its way into the hands of students without the active involvement of a dedi-
cated and professional sales force. We thank the Pearson sales team and especially Anne Fahlgren,
the marketing manager for this text. Thanks also goes to our former, and now happily retired, edi-
tor Bob Horan for his years of friendship, support, and wise counsel. Finally, like so many authors in
college publishing, we owe tremendous thanks to our current editor, Nicole Sam. Nicole continues
to provide us with the skilled guidance necessary to make these texts a great success.

David Kroenke
Randy Boyle

Thanks to Our Reviewers

The following people deserve special recognition for their review work on this and previous edi-
tions of the book—for their careful reading, thoughtful and insightful comments, sensitive criti-
cism, and willingness to follow up with email conversations, many of which were lengthy when
necessary. Their collaboration on this project is truly appreciated.

Dennis Adams, University of Houston, Main Ozden Bayazit, Central Washington University
Heather Adams, University of Colorado Jack Becker, University of North Texas
Hans-Joachim Adler, University of Texas, Dallas Paula Bell, Lock Haven University
Mark Alexander, Indiana Wesleyan University Kristi Berg, Minot State University
Paul Ambrose, University of Wisconsin, Whitewater Doug Bickerstaff, Eastern Washington University
Craig Anderson, Augustana College Hossein Bidgoli, California State University, Bakersfield
Michelle Ashton, University of Utah James Borden, Villanova University
Laura Atkins, James Madison University Mari Buche, Michigan Technological University
Cynthia Barnes, Lamar University Sheryl Bulloch, Columbia Southern University
Reneta Barneva, SUNY Fredonia Thomas Case, Georgia Southern University
Michael Bartolacci, Penn State Lehigh Valley Thomas Cavaiani, Boise State University