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1. Start
2. Database
3. Meter reading Phone in Rotate process
4. Billing Batch Online Tenant application
Payment Bad check
5. Payment Zip check
agreement process
6. Payment processing Point of sale Zip phone
Third party Zip check
Remittance Outside
processing collection
(remit pro) activities
Group billing Payment processing
Bad checks Refund processing
Collection
7. Collections/enforcements management Shut off
notices
system
Second Shut off/
notices restoration process
8. Recovery Utilities Service
Sheriff sale
Tenants Rights Act (USTRA)
Law department
Bankruptcy
accounts
Outside collection
Reinspect
agencies
Payroll Medical
deduction emergencies
Low income
FIGURE 14.2 Overview of customer billing system for water and waste water services in the City
of Philadelphia. (Source: Philadelphia Water Department.)
