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Lessons from My Notebook
TEACHING OTHERS TO TAKE CRITICISM 245
Giving criticism is an essential part of being a leader. While com-
pliments, correctly conveyed, are a powerful motivational force—
perhaps the most powerful force of all when given by someone who
is trusted and respected—criticism serves a similar purpose in a dif-
ferent way.
While criticism should have productive results, it is very easy for
the opposite thing to happen. Thus, I have tried hard to be busi-
nesslike in delivering criticism and have avoided personal remarks
that could create embarrassment or ill will. But that’s not enough.
I believe those under your leadership must be taught how to re-
spond properly to your criticism. I did not assume that just because
I didn’t get personal, the recipient of my critical remarks took them
the right way. Thus, I gave the following instructions informing—
teaching—players how they should respond when criticized.
As you see, I was also very clear in explaining that at no time
were they allowed to deliver criticism to a teammate.
An effective leader achieves positive and productive results with
criticism. The leader who is less effective uses criticism in a heavy-