Page 263 - How to Create a Winning Organization
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Lessons from My Notebook
                          TEACHING OTHERS TO TAKE CRITICISM                                245
                          Giving criticism is an essential part of being a leader. While com-
                          pliments, correctly conveyed, are a powerful motivational force—
                          perhaps the most powerful force of all when given by someone who
                          is trusted and respected—criticism serves a similar purpose in a dif-
                          ferent way.
                             While criticism should have productive results, it is very easy for
                          the opposite thing to happen. Thus, I have tried hard to be busi-
                          nesslike in delivering criticism and have avoided personal remarks
                          that could create embarrassment or ill will. But that’s not enough.
                             I believe those under your leadership must be taught how to re-
                          spond properly to your criticism. I did not assume that just because
                          I didn’t get personal, the recipient of my critical remarks took them
                          the right way. Thus, I gave the following instructions informing—
                          teaching—players how they should respond when criticized.


























                             As you see, I was also very clear in explaining that at no time
                          were they allowed to deliver criticism to a teammate.
                             An effective leader achieves positive and productive results with
                          criticism. The leader who is less effective uses criticism in a heavy-
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