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Identifying, Selecting, and Developing Themes               127




                              Themes Development Worksheet


                                   1) Selected Theme      4) Qualifications       5) Benefits
                              “What repeated messages will   “Given those methods, how are you   “Given those methods and
                              increase your probability of   qualified to perform them, related   qualifications, how will the buyers
                              winning?”              to that need?”        benefit by your meeting that need?”
                                                         State as good reasons   State as good reasons
                                              Source*
                                  Theme       HB  EC CC    (Focus on You)      (Focus on the Prospect)
                                                     Our team understands the range of   Because the final decision will be
                             1  Well-defined and
                                agreed-upon          potential criteria and is adept at   based on agreed-to criteria, the
                                evaluation criteria   leading strategy sessions to secure   selected alternative will be
                                                     consensus.            “owned” by your management
                                                                           team.
                             2  Teaching/Training      Our people are experts in   ABC management will have the
                                                     transferring knowledge, building   ability to update the study and
                                                     teams, and managing and   assess capacity needs as business
                                                     implementing change.   conditions change in the future.

                             3  Urgency              We can immediately commit a   By our conducting this study
                                                     project team with the practical   expeditiously, you will have more
                                                     experience to develop and execute   time to manage customer service
                                                     a work plan that will minimize the   and other important issues during
                                                     study’s elapsed time.   the transition.


                                                                    s
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                                                              orksheet
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                                                                           ed themes (c
                                                        ment W
                                                                                    olumns 1, 4, and 5)
                                                  Dev

                                   7.12
                            FIGURE
                            FIGURE 7.12b   The Themes Development Worksheet’s developed themes (columns 1, 4, and 5)
                                      b
                                            T
                                             hemes
                                          he
                                          T
                            In the first column of each row, you record a theme; for example:
                               Well-defined and agreed-upon evaluation criteria
                            In the second column (Situation; Figure 7.12a), you state ABC’s needs related
                          to that theme, follow the worksheet’s prompts, and therefore use the sentence
                          structure “Because . . . you need. . . .” In this column, the focus (and therefore the
                          subject of the sentence) is the prospect, what the prospect needs given the current
                          situation:
                               Because of the many and varied proposed expansion alternatives, you need
                               well-defined and agreed-upon criteria for evaluating them.
                            In the third column (Methodology; Figure 7.12a), you explain how your study
                          will address that need. In this column, the focus is on you, on what you will do
                          to move the prospect away from the current situation and toward the desired
                          result:
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