Page 87 - Leadership Secrets of Hillary Clinton

LEADERSHIP SECRETS OF HILLARY CLINTON

because I helped to create the Children’s Health Insurance
Program. There’s 2,700 National Guard and Reserve mem-
bers who have access to health care because . . . I pushed leg-
islation through . . . over the threat of a veto by President
Bush.” She was successful because she was persistent, and
she worked hard to overcome the obstacles to change. Most
change efforts that fail don’t do so because people don’t
know what to change or don’t have the right solution. They
fail because people underestimate the amount of effort it
takes to implement and sustain the change.
The following secrets focus on how to both personally
embrace and professionally deliver change.

x SECRET 1: RECOGNIZE THE z
HUMAN FACTOR IN CHANGE

As human beings, we all get into a pattern in terms of how
we think, what we assume, and how we behave that can
potentially limit our ability to see the need for change. Add
to that the fact that change can be disorienting, uncomfort-
able, and even scary, and the result is a natural resistance to
change. The best way to counter this negative reaction is to
understand the normal phases that people go through when
they are faced with change that affects them personally.
Think of a time when you experienced significant
change, whether it was in your personal life or at work.
Most likely, even if you were excited about the possibility

x 76 z