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04 6/27/03 9:20 AM Page 31
LETTER 3-1: RESUME COVER LETTER—CUSTOMER SERVICE REPRESENTATIVE

Ms. Presently Hiring
The Successful Bank RE: January 1 City Times Ad
P.O. Box 1111 for a Bank Customer Service
Business City, ST 09876 Representative
Dear Ms. Hiring:

It’s twice as hard to attract a new customer as it is to maintain an
existing one. Unfortunately, this fact is often overlooked by many
businesses.
Delivering high-quality, responsive service is vital in banking,
and that’s exactly what you’ll get when you hire me.
As my resume indicates, I have worked in financial services for more
than 3 years, so you won’t have to go to great expense training me.
Plus, I have learned how to deal with a wide variety of people from
the pleasant senior citizen to the irate executive. In every case, I assess
their needs and how the bank can address them most effectively. The
vast majority of my customers have walked away content. More
importantly, they have returned to do business with us again.
If you’re looking for an experienced professional to provide superior
service and promote customer satisfaction, you’ve found her.
I hope you’ll give me a call at (555) 456-7890 so that we can meet.
Thank you for this opportunity to discuss my qualifications.
Sincerely,

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