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04 6/27/03 9:20 AM Page 32
LETTER 3-2: RESUME COVER LETTER—TELEPHONE REPAIR

Ms. Presently Hiring
The Successful Company RE: January 1 City Times Ad
P.O. Box 1111 for a Telephone Repair
Business City, ST 09876 Technician
Dear Ms. Hiring:
When a customer calls for a repair, your firm is faced with an
opportunity.
Either the client relationship will be cemented or it will be
damaged. The difference, as you know, is in the hands of the repair
technician.
The ability to deliver high-quality, pleasant service is vital
in telecommunications, and that’s exactly what you’ll get
when you hire me.

As my resume indicates, I have worked as a technician for more
than 3 years, so you won’t have to go to great expense training me.

Plus, I have learned how to deal with a wide variety of people from
the pleasant senior citizen to the irate executive. In every case, I
assess the complaint, the equipment problem, and how I can
address both most effectively. The vast majority of customers I
have served have been pleased with my responsiveness and
professional demeanor. More importantly, they have continued to
do business with my employer.

If you’re looking for an experienced professional to provide superior
service and promote customer satisfaction, you’ve found him.

I hope you’ll give me a call at (555) 456-7890 so that we can meet.
Thank you for this opportunity to discuss my qualifications.

Sincerely,

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