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424             ALGORITHMIC ANALYSIS OF QUEUEING MODELS

                provided that ρ = λα/r is smaller than 1. It is an open problem whether the asymptotically
                exponential expansion for π rej (K) holds when the amount of work brought in by a customer
                has a general distribution with a non-heavy tail.
                  (b) Let K(α) be the smallest value of K for which π rej (K) ≤ α. Use the discretization
                method from Example 5.5.2 to investigate the performance of the two-moment approxima-
                                         2
                               2
                                                                  2
                tion K(α) ≈ (1 − c )K det (α) + c K exp (α) for α small and 0 ≤ c ≤ 2, where K det (α)
                               S         S                        S
                                                                       2
                and K exp (α) are determined by the asymptotic expansions in (a). Here c is the squared
                                                                       S
                coefficient of variation of the amount of work brought in by a customer. This problem is
                based on De Kok and Tijms (1985).
                9.10 Consider the M/G/c queue with service in order of arrival. Prove that relation (2.5.14)
                remains valid. Derive from this relation that
                          (∞)  (∞)        (∞)           k   k
                       E[L q  (L q  − 1) · · · (L q  − k + 1)] = λ E(D ),  k = 1, 2, . . . .
                                                            ∞
                9.11 Consider the M/G/c queue with service in order of arrival. Let V (x) denote the
                conditional waiting-time distribution function of a delayed customer. That means V (x) =
                [W q (x) − W q (0)]/P delay . Denote by v(x) the derivative of V (x) for x > 0.
                  (a) Use relation (2.5.14) to verify that
                                 ∞
                                                  ∞
                                        j            −λ(1−z)x
                                   p c+j z = P delay  e     v(x) dx.
                                                 0
                                j=0
                         app
                  (b) Let p  denote the approximation to p j from Theorem 9.6.1 and let v app (x) be the
                        j
                corresponding approximation to v(x). Use (9.6.21) and (9.6.23) to verify that the Laplace
                transform of v app (x) is given by
                                                           ∗
                                     ∞               (1 − ρ)α (s)

                                       e −st  v app (t) dt =  ,
                                                          ∗
                                    0                1 − ρβ (s)
                where the Laplace transforms α (s) and β (s) are given by
                                       ∗
                                               ∗
                        c     ∞                               c     ∞
                  ∗           −st        c−1            ∗           −st
                 α (s) =      e  {1 − B e (t)}  {1 − B(t)} dt, β (s) =  e  {1 − B(t)} dt.
                        µ  0                                  µ  0
                Here B e (t) is the excess equilibrium distribution function of the service time.
                  (c) Verify by inversion of the Laplace transform of v app (x) that
                                                     x
                                             c
                  V app (x) = (1 − ρ){1 − (1 − B e (x)) } + λ  V app (x − y){1 − B(cy)} dy,  x ≥ 0.
                                                   0
                Assuming that the service-time distribution is not heavy-tailed, use the same arguments as
                in Section 8.4 to verify that
                                        e [1 − ρB e (cy) − (1 − ρ){1 − (1 − B e (y)) }] dy
                                 e −δx  
 0 ∞ δy                         c
                     1 − V app (x) ∼           
  ∞  δy
                                             λ  0  ye {1 − B(cy)} dy
                                                  
  ∞ δt
                as x → ∞, where δ > 0 is the solution to λ  0  e {1 − B(ct)} dt = 1. This problem is
                based on Van Hoorn and Tijms (1982).
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