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428             ALGORITHMIC ANALYSIS OF QUEUEING MODELS

                                         X
                9.21 Consider the batch-arrival M /G/c/c + N queue with complete rejection. Suppose
                that the batch size is a constant Q with 1 ≤ Q ≤ N + 1. Prove that the approximation
                                              X
                                                                        X
                (9.8.13) to P rej is exact for both the M /G/1/N + 1 queue and the M /M/c/c + N
                queue.
                                    BIBLIOGRAPHIC NOTES

                The queueing theory literature is voluminous. A good account of the basic theory is
                provided by the books of Cooper (1991), Kleinrock (1975,1976) and Tak´ acs (1962).
                A book emphasizing the analysis of the transient behaviour of queues is Newell
                (1971). A thorough treatment of most of the background material in Section 9.1
                can be found in the book of Wolff (1989). The regenerative approach used in
                Sections 9.2 and 9.3 to analyse single-server queues with Poisson input has its
                origin in the paper of Hordijk and Tijms (1976). This versatile approach was used
                in Tijms et al. (1981) and Tijms and Van Hoorn (1982) to give an approximate
                analysis of multi-server queues with state-dependent Poisson input; see also Van
                Hoorn (1984). For finite-capacity queues of the M/G/1 type the structural form
                for the rejection probability was noticed in the papers of Keilson and Servi (1989)
                and Tijms and Van Ommeren (1989). The papers of Sakasegawa et al. (1993)
                and Tijms (1992) provide theoretical and empirical support to this formula as an
                approximation to a broad class of queueing systems; see also Gouweleeuw (1996).
                The material on two-moment approximations for the minimal buffer size is based
                on De Kok and Tijms (1985) and Gouweleeuw and Tijms (1996).


                                          REFERENCES

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