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348     PART II       Transaction Cycles and Business Processes

                   Phil Johnson, the shipping supervisor, told the team  a. The first three steps in an activity-based cost
                 what he felt drove the activity of the shipping department:  implementation are to define the resource catego-
                                                                   ries, activity centers, and first-stage resource driv-
                    ‘‘The volume of work we have at the shipping   ers. These steps have already been completed at
                    department is completely dependent on the num-  ACC, and the results are displayed in Figure 1 for
                    ber of trucks we load. Recently, we have been fill-  Case 6. Using the information from the case, per-
                                                                   form the next step for the implementation team and
                    ing more trucks per day with less volume. Our
                                                                   determine the second-stage cost drivers ACC
                    workload has increased, not decreased. We still
                                                                   should use in its ABC system. Support your
                    have to deal with all of the paperwork and admin-  choices with discussion.
                    istrative hassles for each shipment. Also, the  b. Using the second-stage cost drivers identified in part
                    smaller trucks they use these days are side-   (a), compute the new product costs for Products 101,
                    loaders, and our loading docks are not set up to  102, and 103.
                    handle these trucks. Therefore, it takes us a while  c. Modify Figure 2 for Case 6 and include the cost driv-
                    to coordinate our docks.’’                     ers identified in part (a).
                                                                d. Compare the product costs computed under the cur-
                   Once the interviews were complete, the team went to  rent cost accounting system to the product costs
                 the systems department to request basic product infor-  computed under the activity-based system.
                 mation on the three products ACC manufactured. The  e. Explain the differences in product cost.
                 information is shown in Figure 3 for Case 6.
                                                                 f. Given the new information provided by the
                                                                   ABC system, recommend a strategy ACC
                 Required                                          should pursue to regain its margins, and
                 The team has conducted all of the required interviews and  comment on specific improvements that
                 collected all of the necessary information in order to pro-  would reduce ACC’s overhead burden in
                 ceed with its activity-based costing (ABC) pilot study.  the long run.
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