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CHAPT E R 2        Introduction to Transaction Processing  45


                         FI G U R E
                             2-3    APRODUCT DOCUMENT


                                                                                          1
                                                                             Source
                                                                             Document         2
                               Customer's          Data                       Sales Order         3
                                                   Collection
                                Order



                              Customer







                                              Bill                                   Sales
                                                                                    System
                                              Remittance Advice

                                                       Product
                                                       Document






                       convey information to various functions, such as billing, shipping, and AR. The information in the sales
                       order triggers specific activities in each of these departments.

                       PRODUCT DOCUMENTS. Product documents are the result of transaction processing rather than the
                       triggering mechanism for the process. For example, a payroll check to an employee is a product document
                       of the payroll system. Figure 2-3 extends the example in Figure 2-2 to illustrate that the customer’s bill is
                       a product document of the sales system. We will study many other examples of product documents in
                       later chapters.

                       TURNAROUND DOCUMENTS. Turnaround documents are product documents of one system that
                       become source documents for another system. This is illustrated in Figure 2-4. The customer receives a per-
                       forated two-part bill or statement. The top portion is the actual bill, and the bottom portion is the remittance
                       advice. Customers remove the remittance advice and return it to the company along with their payment
                       (typically a check). A turnaround document contains important information about a customer’s account to
                       help the cash receipts system process the payment. One of the problems designers of cash receipts systems
                       face is matching customer payments to the correct customer accounts. Providing this needed information as
                       a product of the sales system ensures accuracy when the cash receipts system processes it.
                       Journals
                       A journal is a record of a chronological entry. At some point in the transaction process, when all relevant
                       facts about the transaction are known, the event is recorded in a journal in chronological order. Docu-
                       ments are the primary source of data for journals. Figure 2-5 shows a sales order being recorded in the
                       sales journal (see the following discussion on special journals). Each transaction requires a separate jour-
                       nal entry, reflecting the accounts affected and the amounts to be debited and credited. There is often a
                       time lag between initiating a transaction and recording it in the accounts. The journal holds a complete
                       record of transactions and thus provides a means for posting to accounts. There are two primary types of
                       journals: special journals and general journals.
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