Page 155 - Anne Bruce - Building A HIgh Morale Workplace (2002)

Winning Back Morale in Emotional Times 135

team. The programs were well received and employees quickly
let management know that they felt like their calls for help were
being heard and that many of their needs were being met. In

addition, the company’s managers were able to deal with their
own feelings as leaders and at the same time gain additional
tools and techniques for helping their employees continue to
heal and move forward.

I want to stress here that this chapter is not about terrorism
or the events of September 11. However, it would have been
impossible to write this chapter without discussing the unspeak-
able events that took place in our country on that dreadful day
in September 2001 and interviewing some of the managers who

continue struggling to rebuild workplace morale. In

Dealing with Disaster
The following are seminar outlines for employees and for
managers and supervisors. Each program included a take-
away workbook for participants.As a manager, you may want to con-
sider providing similar programs to meet your workers’ needs.
Employees’ Seminar: Content Outline
Title: Hope, Faith, and a Plan for a Better Tomorrow
Welcome/Introduction
• Look How Far We’ve Come—Moving Toward Your Authentic Self
• Hold Hope High—Winning Back Employee Morale
• What Life Could Be: Eight Ways to Stronger Self-Esteem
• The Human Spirit—That’s the Voyage
• Celebrate You! Passion, Purpose, and Providence
Closing Comments
Managers’ Seminar: Content Outline
Title: Building Back Morale in Emotional Times—When Tragedy
Strikes
Welcome/Introduction
• Miracles of a High Morale Workplace
• How World-Class Managers Build Morale in Tough Times
• Recalibrating What’s Important
• Coaching People Toward a New Path
• Managers: Dispensers of Hope and Vision
Closing Comments