Page 151 - Anne Bruce - Building A HIgh Morale Workplace (2002)

Employees Want and Need a Manager Who Cares 131

Manager’s Checklist for Chapter 8

❏ Employees don’t leave companies; they leave managers.

❏ Never assume what an employee needs or wants without
assessing the situation first.

❏ Employees want to feel that who they are and what they
do matter to their leaders.

❏ When managers show they care, they listen; they reward,
recognize, and praise; they give and appreciate honest
feedback; and they instill confidence.

❏ Never hold back on praise. Look for ways to catch
employees doing something right as often as possible—

and then praise them.
❏ Feedback should be frequent and sincere, fast and action-
oriented, helpful and creative, and empathetic and sensi-
tive.

❏ Smart managers create environments that nurture support

and instill confidence in their workers.