Page 147 - Anne Bruce - Building A HIgh Morale Workplace (2002)

Employees Want and Need a Manager Who Cares 127

Keys to Providing Feedback Most Effectively
Before delivering feedback of any kind, first ask your
employees these questions:
1. How would you like to receive feedback from me?
2.What specifically would you most like to receive feedback on?
3. How can I help you feel more comfortable about receiving correc-
tive and constructive feedback?
4. How can I best give you feedback as we go along?
5. Since you seem quite busy, how do you recommend I get this
information to you in a timely manner?

Getting Feedback from Employees Builds Morale

When a manager chooses to willingly accept feedback from his
or her employees, he or she not only becomes a better manag-

er, but also starts building a new level of communications skills
and shows employees that their input is worth something.

Do Something with the Feedback You Get

It’s always smart to acknowledge and consider the feedback you
get from employees, whether you choose to act on it or not. By
acknowledging to your employees that you appreciate the time

and effort they put into offering their ideas and suggestions,
you’re subtly building stronger morale and confidence
among your workers.
Consider this. Every
Facts on Feedback
time an employee offers
Fact #1: Feedback from
you feedback, you have
employees gives a manager
another opportunity to his or her greatest opportunity for
improve the environment overcoming challenges.
and improve yourself. In Fact #2: Feedback provides managers

fact, managers can accel- with valuable information that can
erate their own growth and help improve morale.
Fact #3: Feedback can uncover under-
development by seeking
lying problems so the manager can
out feedback from the
solve them before they worsen.
team and other reliable
Fact #4: Feedback helps make man-
sources and then using agers better listeners.