Page 186 - Anne Bruce - Building A HIgh Morale Workplace (2002)

166 Index

Post-traumatic stress disorder, 144 effect on morale, 37
Potential, 156 intangibles and, 38
Pot washers, 104 Levi Strauss & Co. principles,
Praise, 122–123 38–44
Preparing for crises, 141–143 Reviews, online, 31
Press releases, 130 Rewards, 5, 122–123
Pride, 3, 56 Ritz-Carlton Hotels, 5
Prima donnas, 112–113 Rodale, 60
Promise keeping, 153 Role plays, 49–50
Publishing employee stories, 130 Rumors, 85–88
Purpose in work, 56
Putdowns, 154 S
Pygmalion Effect, 99, 100 SAS Institute, 45–46
Schering-Plough, 157
Q Schools, guns in, 110
Qualcomm, 59
Scitor Corporation, 60
R Self-esteem, 97, 129
Rapport building, 96 Self-examination by managers, 95
Ratings, alternatives to, 73–78 Seminars, 134–136
Recognition Sensitive feedback, 126
as expression of caring, September 11 attacks, 134–136
121–123 Simulating jobs, 48
following crises, 141 Sincere feedback, 124–125
as key requirement, 5 Smucker’s, 59
meaning in work and, 16 Soul at Work, The, 63
Recruitment, 46–50, 104–105 Soul of the organization, 63–65
Redesigning jobs, 54–58 Spirit of gratitude, 7–8
REI, 59 Spontaneity, 77
Relationship building, 96 Starbucks, 157
Reputation of organization, 11 Support, asking for, 90
Resignations, 43–44 Surrender, 139
Resistance to change and author- Synergy, 25–26, 61
ity, 88–90
Resource challenges, 97–99, T
141–143 Taking notes, 85
Respect for employees, 39, 72, Taking ownership in work, 104
153 Teams, virtual, 28–30
Responsibility Texas Instruments, 158
clarifying, 76 Thank-yous, 7, 112
increasing, 56, 58 Theoretical questions, avoiding,
Retention 48
burnout and, 44–45 Threats, avoiding, 94