Page 181 - Anne Bruce - Building A HIgh Morale Workplace (2002)

Index

A British Airways, 43
Action-oriented feedback, 125 Buddy systems, 41, 42
Action plans, 76–77 Burnout, 44–45
AFLAC, 60 Buy-in, for performance, 76
After-work get-togethers, 40–41 C
Amazon.com, 150
Candy Factory episode, 72
American Cast Iron Pipe, 59
Capital One, 59
Americanization of globalization,
Career Center, 108
32–33
Appreciation, expressing, 7, 8, Caring
112, 121–123 appreciation gestures, 7, 8,
112, 121–123
Assessment tools, 68, 118–119
confidence building, 97,
Attitude
129–130
cynicism, 78–81
as feature of work environ-
defensiveness, 95–97
hiring for, 47–50 ment, 51–53
Auditing morale, 67–70, 117–119 feedback and, 124–128
importance to morale, 119–120
Auditions, interviews as, 49
listening as, 120–21
Authentic managers, 6
Change
Authority, resistance to, 88–90
globalization and, 33–35
Autonomy, 58. See also
Empowerment morale problems, 88–90,
97–99
B Charleston Police Department
Banking, morale in, 105–108 morale programs, 109–111
Bank of Montreal, 107–108 Chefs, 40
Ben & Jerry’s, 57, 58 Churchill, Winston, 139, 149
Benefits, creative, 58–60 Chutzpah, 47
Better tomorrows, 156 Circle of Innovation, The, 22
Bezos, Jeff, 150 Clutter, reducing, 53
BMC Software, 59 Coaching, 11
Body language, 96, 120, 153 Communication
Boredom, eliminating, 79–80 body language, 96, 120, 153

Copyright 2003 by The McGraw-Hill Companies, Inc. Click Here for Terms of Use.