Page 182 - Anne Bruce - Building A HIgh Morale Workplace (2002)

162 Index

Communication (Cont.) D
rumors and, 85–88 Databases, 8–9
in uncertain times, 98, 99 Dates of hire, 11
Community, creating, 10–13 Debriefing, 140–141
Community reputation, 11 Decoration, 53–54
Complacency, 24 Defensive attitudes, 95–97
Complainers, 90–92 Dell Computer, 59
Compressed work schedules, 111 Demands, increased, 97–99
Confidence building, 97, 129–130 Dignity of employees, 39
Constructive feedback, 125–126 Disasters. See Crises
Contagious enthusiasm, 8 Dishwashers, 105
Container Store, The, 61 Disney, 27
Continental Airlines, 150 Distance learning, 22
Corporate culture Domestic violence, 109–111
culture councils, 80–81 Dreamers, 150
Home Depot, 4 Drivers’ strike, 109
IKEA, 27–28 E
Corrective feedback, 125–126
“Easy Own” program, 158
Costumes, 13 eBay, 152–153
Craigslist, 16–18
Edward Jones, 59, 61
Crises
E-learning, 22
as dangers or opportunities, Emotional needs, 6–7, 116
132–133 Empathetic feedback, 126
debriefing, 140–141 Employee assistance programs,
employee expectations, 133, 93, 142
137–139 Employee development, 78. See
fighting back, 139–140 also Training
preparing resources for, Employee numbers, 11
141–143 Employees
preserving hope, 145–46 acknowledging humanity, 8–9
winning back morale, 134–136 caring about, 51–53, 119–120.
Crisis Management International, See also Caring
143 differing national cultures, 26
Cultivating Common Ground, 15 emotional needs, 6–7, 116
Culture councils, 80–81 feelings toward employers, 46
Cultures free-agent, 37
of employees, 26 globalization and, 23–24. See
organizational, 4, 27–28, also Globalization
80–81 greatest needs, 115–116
Customers, increasing contact increasing customer contact,
with, 57–58 57–58
Cynicism, 78–81 meetings off-site, 31–32