Page 84 - Anne Bruce - Building A HIgh Morale Workplace (2002)

64 Building a High Morale Workplace

The Human Side of Management
Recognizes the Whole Person
Managing and supervising is about embracing the humanness
of people. It’s vital that managers recognize the value of people as
human beings first and foremost and not look upon their workers as
simply revenue producers. In other words, managers must nurture
their nature.
The whole-person approach to training and managing others con-
sists of four human parts that represent the qualities, skills, knowledge,
and feelings organizations and their managers must recognize:
• Head: A person’s head represents knowledge, unique expertise, intel-
lectual property (i.e., patents, trade secrets, etc.), empowerment,
competencies, attitude, motivation, character, integrity, and values.
• Hands: A person’s hands are representative of specific skill sets, the
implementation of those skills, follow-through, hands-on coaching, cus-
tomer service, production, and manufacturing of company products.
• Heart: An employee’s heart signifies caring, emotional depth, the abil-
ity to love and be loved, feelings, intuition, servant leadership, emo-
tional intelligence, pride, spirit, and hope for a better tomorrow.
• Feet: The feet represent the foundation upon which the organization
and its leadership are built.They also represent the organization’s
one-of-a-kind culture, history, traditions, company founders, organiza-
tional stability, and readiness to move forward and embrace change.
These four parts of the whole person, all together, represent the
soul of the organization.

organization, as well as the souls of their workers.
This somewhat new and powerful way of thinking is more

human-oriented and breeds greater success and higher morale
in the workplace by creating an atmosphere of honest relation-
ships and mutual respect.

Soul of the organization The words of Peter Senge
A concept that speaks to sum it up best: “As we
the spirit felt within an enter the twenty-first cen-
organization, its deeper meaning and tury, it is timely, perhaps
purpose, the passion within each per-
even critical, that we recall
son, and the synergy among managers
what humans have under-
and their staff.
stood for a very long time,