Page 25 - How to Drive the Bottom Line with People

Introduction

The Southwest Airlines 737 we were aboard had
just leveled off at 35,000 feet en route to California

when I knew something was wrong. For a moment, I
tried to pretend it was not happening. I forced
myself to think about other things—the golf my son

and I would play at Pebble Beach, the trip down to
Carmel for shopping, and the view of the ocean from
The Lodge. I was jolted by what was happening, and
I soon found myself in a heavy sweat.
The nausea came fast. My vision blurred. The

flight attendant near the back of the plane saw what
was happening and rushed to help. By the time she
reached me, I was no longer conscious. A paramedic

traveling with his new bride on their honeymoon
immediately began treating me, and he was soon
joined by another passenger, a doctor from Amarillo,
Texas. Working together, they resuscitated me and

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