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Infrastructure Opportunities Customer Interface Opportunities

Could we use less costly resources 12345 How can we benefi t from a growing 12345
to achieve the same result? market?
Which Key Resources could be 12345 Could we serve new Customer 12345
better sourced from partners? Segments?
Which Key Resources are 12345 Could we better serve our custom- 12345
under-exploited? ers through fi ner segmentation?
Do we have unused intellectual 12345 How could we improve channel 12345
property of value to others? effi ciency or effectiveness?
Could we standardize some Key 12345 Could we integrate our Channels 12345
Activities? better?
How could we improve effi ciency 12345 Could we fi nd new complementary 12345
in general? partner Channels?
Would IT support boost effi ciency? 12345 Could we increase margins by 12345
directly serving customers?
Are there outsourcing 12345 223
opportunities? Could we better align Channels 12345
with Customer Segments?
Could greater collaboration with 12345
partners help us focus on our core Is there potential to improve 12345
business? customer follow-up?
How could we tighten our
Are there cross-selling 12345 12345
opportunities with partners? relationships with customers?
Could we improve personalization?
Could partner Channels help us 12345 12345
better reach customers?
How could we increase switching 12345
Could partners complement our 12345 costs?
Value Proposition?
Have we identifi ed and “fi red” 12345
unprofi table customers? If not,
why not?

Do we need to automate some 12345
relationships?

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