Page 163 - Communication in Organizations Basic Skills and Conversation Models

Appendix A 152

EXECUTION OF THE INTERVIEWS
The selection committee consists of a leader and two members. The other persons from
the subgroup should act as observers. It should be decided which observers focus their
attention to the skills of the selection committee and which observers focus on the
behaviours of the applicants.

• The aim of the selection committee is to execute the selection interview according to the
interview model (see Chapter 5) and to acquire concrete and relevant information from
the applicants (see Chapter 5).
• The aim of the job applicants is to present themselves clearly and effectively. They
should use the skills described in Chapter 6.
• The aim of the observers is to evaluate the selection/job application interview according
to the guidelines of Appendix B on role play (pp. 186–191).

Chapter 7 The performance evaluation interview

Exercise 7.1 Performance evaluation interview
1 Divide the total group into subgroups of three people.
2 Within the subgroups divide the three people into three roles: interviewer, interviewee
and observer.
3 Hold the interview (about 20 minutes).
4 Discuss the interview afterwards, according to the guidelines in Appendix B on role
play (pp. 186–191).

Description of the situation
Dinner Ltd has hired a number of temporary waiters who might get a fixed appointment
after one year when they fulfil the requirements of the job effectively. They have been
informed that they will have a performance evaluation interview after six months.

Role of interviewer
You are playing the role of headwaiter (Alex Armstrong or Grace Green) within Dinner
Ltd. You will have a performance evaluation interview with Stanley/Stephanie Stensen,
who has now worked for six months within the organization. Think in advance of two
points for giving positive feedback and two points of criticism. Then try to conduct the
appraisal interview according to the conversation model in Chapter 7.

Role of interviewee

You are playing the role of temporary waiter Stanley/Stephanie Stensen within Dinner
Ltd. You will have your first performance evaluation interview with headwaiter Alex
Armstrong/Grace Green and you feel a bit nervous about that. Think in advance how you