Page 2 - Communication in Organizations Basic Skills and Conversation Models

Communication in Organizations

One of the most important requirements of leadership is effective communircation. The
idea that some people are natural leaders and that others will never learn to show good
leadership is nowadays outdated. It has been replaced by the conviction that leadership
and communication skills can be learnt.
Providing a thorough introduction to skilled interpersonal communication,
Communication in Organizations consists of three parts. Part I introduces basic
communication skills, and makes a distinction between regulating skills, listening skills
and sender skills. Part II considers a number of different dialogues: the interview used to
gather information, the selection interview, the employment interview, the performance
evaluation interview, the personal problems interview, handling complaints, breaking bad
news, and the sales interview. Part III is dedicated to conversations in more complex
group situations, discussing decision making, conflict management, negotiations, and
giving presentations.
Practical examples and concrete conversations are used to give students and
professionals straightforward advice on key leadership skills, including motivating
people, delegating tasks, leading meetings and overseeing projects. This book will appeal
to undergraduate and postgraduate students of psychology as well as those studying
business, economics, and the hospitality industry.
Henk T.Van der Molen is professor of psychology at the Institute of Psychology at
Erasmus University Rotterdam, The Netherlands and at the Open University of The
Netherlands. He is (co-)author of more than 20 books and 100 articles and chapters, many
of which concern professional communication skills training. He was President of the
Dutch Psychological Society from 1995–2003.
Yvonne H.Gramsbergen-Hoogland studied personality psychology at theUniversity
of Groningen. Thereafter she joined the faculty of Economics at the Hanzehogeschool of
Groningen, where she was a trainer in interpersonal skills, developing several widely
used programmes. She is involved as freelance trainer in human resources management
and (co-) author of four books.