Page 6 - Communication in Organizations Basic Skills and Conversation Models
P. 6
Contents
List of tables and figures vii
Preface ix
Acknowledgements x
Introduction 1
5
PART I Basic communication skills
1 Regulating skills 7
2 Listening skills 9
3 Sender skills 17
28
PART II Dialogues
4 Interviewing 30
5 The selection interview 36
6 The job application interview 44
7 The performance evaluation interview 53
8 The personal problems interview 64
9 Handling complaints 75
10 Breaking bad news 80
11 The sales interview 88
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PART III Group conversations
