Page 9 - Communication in Organizations Basic Skills and Conversation Models
P. 9
9.1 Overview of handling complaints 79
10.1 Influence of reflections of feeling on information processing 84
10.2 Overview of breaking bad news 87
11.1 Overview of the sales interview 94
12.1 Overview of decision making 105
13.1 Overview of leading meetings 114
14.1 Conflict management styles 118
14.2 Overview of conflict management 126
15.1 Target points and point of resistance: Negotiation space 128
15.2 A situation without negotiation space 129
15.3 Overview of negotiating 135
16.1 Overview of giving presentations 144
