Page 135 -

Production and Supply Chain Management Information Systems
5. What are potential sources of risk in Fitter’s supply chain? How should Fitter prepare to
minimize these risks. Research this topic on the Internet, and use examples to support your
reasoning.
6. Compare customer relationship management and supply chain management. How are they
similar? How are they different? In which functional areas do they have the most impact? In 115
answering, consider the kinds of technologies used in each.

For Further Study and Research
Beal, Vangie. “SAP to Acquire Right Hemisphere for 3-D Visualization Software.”
enterpriseappstoday.com. September 8, 2011.
Kim, Chang-Ran. “Toyota Aims for Quake-Proof Supply Chain.” Reuters, September 6, 2011.
Goetz, Michael. “Suppliers Make Cars, Not Automakers.” Sympatico.ca. March 4, 2011.
http://autos.sympatico.ca/features/8233/group-project-suppliers-make-cars-not-automakers.
Keal, Donald, and Phil Hebert. “Benefits to Blood Banks of a Sales and Operations Planning
Process.” Journal of Blood Services Management 50, (December 2010): 2785–2787.
Lee, Don, and David Pierson. “Earthquake Damage to a Japanese Silicon Wafer Production
Plant Illustrates the Manufacturing Troubles that Can Ensue When Companies Reduce
Their Network of Suppliers.” Los Angeles Times, April 06, 2011.
Overby, Stephanie. “Supply Chain Management to the Rescue.” CIO, March 16, 2010.
www.cio.com/article/580113/Supply_Chain_Management_to_the_Rescue.
Shuldiner, Herb. “Ford Cutting Deep into Supply Base.” Ward’s AutoWorld, December 1, 2008.
Wallgum, Thomas, “Why the Oprah Effect Can Take Down the Best Supply Chains.” CIO,
September 10, 2009. www.cio.com/article/501830/Why_the_Oprah_Effect_Can_Take_
Down_the_Best_Supply_Chains.
Wallgum, Thomas. “Wal-Mart Orders Suppliers to Go Green and Some See Red.” CIO, July 20,
2009. www.cio.com/article/497559/Wal_Mart_Orders_Suppliers_to_Go_Green_and_
Some_ee_Red.
Wallgum, Thomas. “Wal-Mart’s Green Strategy: Supply Chain Makeover Targets Chinese
Manufacturers.” CIO, Octboer 24, 2008. www.cio.com/article/456625/Wal_Mart_s_Green_
Strategy_Supply_Chain_Makeover_Targets_Chinese_Manufacturers?page=1
&taxonomyId=3015.

Copyright 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.