Page 47 - Crucial Conversations

START WITH HEART 29

"Lots of times, if she hadn't been such a jerk."
"Listen to her. She's calling me names when she could have
y
just waited. She always has to have her wa ! "

DON'T LOOK AT M E !

Laugh as we may at this story, these two kids behave no differ­
ently from the rest of us. When faced with a failed conversation,
most of us are quick to blame others. If others would only
change, then we'd all live happily ever after. If others weren't so
screwed up, we wouldn't have to resort to silly games in the first
place. They started it. It's their fault, not ours. And so on.
Although it's true that there are times when we are merely
bystanders in life's never-ending stream of head-on collisions,
rarely are we completely innocent. More often than not, we do
something to contribute to the problems we're experiencing.
People who are best at dialogue understand this simple fact and
tum it into the principle "Work on me first." They realize that not
only are they likely to benefit by improving their own approach,
but also that they're the only person they can work on anyway. As
much as others may need to change, or we may want them to
change, the only person we can continually inspire, prod, and
shape-with any degree of success-is the person in the mirror.
There's a certain irony embedded in this fact. People who
believe they need to start with themselves do just that. As they
work on themselves, they also become the most skilled at dia­
logue. So here's the irony. It's the most talented, not the least tal­
ented, who are continually trying to improve their dialogue
skills. As is often the case, the rich get richer.

START WITH HEART
Okay, let's assume we need to work on our own personal dia­
lugue skills. Instead of buying this book and then handing it to a