Page 7 - Crucial Conversations
P. 7

Crucial



                Conversations



                         Tools for Talking


                   When Stakes Are High









                                       by

                  Kerry  Patterson, Joseph  Grenny,

                   Ron McMillan,  and AI  Switzler





















                                MCGRAW-HILL
                    New  York  ChIcago  San  FrancIsco  LIsbon
                 London  Madrzd  MexIco  CIty  MIlan  New  DelhI
                   San  Juan  Seoul  Singapore  Sydney  Toronto
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