Page 11 - Crucial Conversations
P. 11
Contents
FOREWORD XI
ACKNOWLEDGMENTS XV
CH. 1: What's a Crucial Conversation?
And W h o Cares? 1
CH. 2: Mastering Crucial Conversations
T h e Power of Dialogue 17
CH. 3: Start with Heart
How to Stay Focused on W h at Y o u Really W a nt 27
CH. 4: Learn to Look
How to Notice W h en Safety Is at Risk 45
CH. 5: Make It Safe
How to Make It Safe to T a lk about Almost Anything 65
CH. 6: Master My Stories
How to Stay in Dialogue W h en Y o u ' re Angry,
Scared, or Hurt 93
