Page 8 - Crucial Conversations

Library of Congress Cataloging-in-Publication Data
Crucial Conversations : tools for talking when stakes are high / Kerry
Patterson ... [et al.].
p. cm.
Includes bibliographical references and index.
ISBN 0-07-140194-6
1. International communication. 2. Interpersonal relations. I.
Patterson, Kerry, 1946-
BF637.C45.C78 2002
153.6-dc21 2002001129

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Copyright © 2002 by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler.
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ISBN 0-07-140194-6

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