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190    Appendix 1





                                                              Outputs/          Subtask
              Phase        Activity       Tasks               Subtasks          Outputs
                                          Conduct an initial
                                          leadership alignment
                                          assessment
                                          Define nature and size  Sustainability scope
                                          of change           and impact
                                          Describe ability of  Sponsor ability report
                                          sponsors to lead
                                          change
                                          Develop plan to engage  Sponsorship
                                          sponsors            sustainability
                                          (if required)       approach
                                          Define training      DG sustaining
                                          requirements        training requirements
                                          Define communications  DG communications
                                          requirements        requirements
                                          Prepare statement of  Change readiness
                                          change readiness    presentation
                                          Complete requirements  DG change
                                          to sustain DG       management and
                                                              sustaining
                                                              requirements
                           Develop the    Define conditions for  Sustainable DG
                           Change         sustainability success  criteria
                           Management     Define and design    DG sustaining
                           Plan           capture of sustaining  metrics
                                          metrics
                                          Identify OCM team   DG Change Teams
                                          members
                                          Identify specific types of  DG Resistance
                                          resistance          Profile
                                          Develop responses to  DG Resistance
                                          resistance          Responses
                                          Develop resistance  DG Resistance
                                          management plan     Remediation Plan
                                          Review and approve  Approved response
                                          resistance management  to DG resistance
                                          plan
                                          Define and align staff  WIIFM statements
                                          performance goals and
                                          reward structures
                                          Develop sustainability  Sustainability
                                          checklist           Checklist
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