Page 115 - Getting to the Heart of High Performance

feel appreciated. And a poll conducted by the Gallup

organization found that 65 percent of people say they
receive no workplace recognition in a given year. 15 If
basically two out of three people are missing out on this

kind of positive attention, you know it represents a per-
fect opportunity to improve performance.

Research proves that it pays to “catch people doing
something right.” People who receive regular recogni-

tion and praise become more productive. The positive
attention also enhances their engagement with col-
leagues and reduces accidents on the job. Employees
who are treated positively relay that same feeling to

others, generating higher loyalty and satisfaction
scores from customers. Finally, positive attention
builds job commitment and reduces costly turnover.

If that’s not enough to justify the effort, do it for your
own selfish reasons. Giving positive attention to others
may benefit you more than it does them.

The Power of Positive Attention 99