Page 23 - Getting to the Heart of High Performance
P. 23
ance. We have to enter a forgotten region that holds the
answer to the organization’s best possible future.
We need to look for causes that reside in the realm of
deep strengths.
THE POWER OF THE CORPORATE PSYCHE
This inner domain is where performance truly begins. It’s
the corporate psyche, the collective consciousness of an
organization, the mental and emotional state that’s at
the very root of people’s behavior. Now, this is not the
same as the old familiar notions of morale. Or climate. Or
even culture. This is different. It’s the psychological
dimension formed by what people are thinking and feel-
ing, the birthplace of all that will later be defined as
results. What goes on in this all-important mind space
shapes what an individual does and then, collectively,
how the organization as a whole ultimately performs.
Results—whether they turn out to be good, bad, or
ugly—are born and raised here.
What Makes an Organization Strong? 7
