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102    Cha pte r  Se v e n

                   It is important, however, to avoid the trap of treating environmen-
               tal sustainability as a separate dimension of performance. The “triple
               bottom line” metaphor encourages an unfortunate separation of
               sustainability into environmental, economic, and social dimensions.
                                   When measuring environmental perfor-
                                   mance, the majority of manufacturing firms
                THE ENVIRONMENTAL,
                                   tend to focus on conventional environmental,
                ECONOMIC, AND SOCIAL
                                   health and safety indicators (emissions, inci-
                  DIMENSIONS OF
                                   dents, etc.) associated with manufacturing
                 SUSTAINABILITY ARE
                                   operations, and do not address shareholder
                CLOSELY INTERTWINED.
                                   or stakeholder value creation. Yet, the three
                                   dimensions are closely intertwined; for exam-
               ple, waste elimination efforts may simultaneously result in environ-
               mental enhancement, operating cost reduction, and human health
               improvement.
                   Ideally, sustainability goals should be woven into the existing
               managerial decision making, monitoring, and reward systems that
               drive continuous improvement. This is why the GRI Guidelines men-
               tioned in Chapter 3, while helpful for public reporting of sustainabil-
               ity performance, are less useful for internal performance management.
               For cross-functional product development teams, careful selection of
               environmental performance metrics will help assure that the product
               design strategy is consistent with enterprise goals.
                   A powerful and practical indicator concept that combines envi-
               ronmental performance with economic value creation is eco-efficiency,
               first introduced by the World Business Council for Sustainable
               Development. Eco-efficiency can be defined as the ratio of product/
               service value delivered to the environmental burdens of product/
               service creation or consumption [3]. Eco-efficiency metrics are com-
               monly used in product development; for example:
                    •  General Motors has measured eco-efficiency in terms of “re -
                      source productivity,” e.g., number of vehicles produced per
                      kilowatt-hour of energy used, gallon of water used, or ton of
                      greenhouse gas emitted.
                    •  Sony calculates the economic value added over the lifetime
                      of its batteries and divides it by the sum of the nonrecyclable
                      material consumed and energy used in production.
                    •  DuPont encourages its businesses to substitute intellectual
                      capital for physical capital by measuring product perfor-
                      mance in terms of shareholder value added per pound of
                      product sold; this favors technology-based businesses over
                      high-volume commodities.*
               *Not surprisingly, DuPont divested its petrochemical business in 1999 and its
               nylon business in 2002.
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