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Performance Indicators and Metrics 115
and commitment among the workforce. One of the most effective
means of assuring progress toward sustainability goals is to incorpo-
rate sustainability KPIs into the executive compensation scheme.
Finally, it is helpful for companies to work collaboratively with
NGOs and interested parties to establish national or even worldwide
standards for environmental performance measurement and im -
provement. The collaboration between the World Business Council
for Sustainable Development and the World Resource Institute on
developing a greenhouse gas emissions inventory protocol is an excel-
lent example of such an effort (see Chapter 9). In the United States, the
Electric Power Research Institute (EPRI) has developed guidelines for
environmental performance measurement and worked with member
utility companies to help implement them [8]. Another noteworthy
example is the chemical industry, discussed in Chapter 13, which has
®
established a Responsible Care program in several countries as a
focal point for environmental, health and safety performance improve-
ment and stakeholder communication [9].
In the long run, as sustainability becomes integrated into a com-
pany’s operations, the distinction between environmental goals and
business goals should vanish. Rather than utilizing separate KPIs
that reflect environmental progress, companies can develop business
value-driven KPIs such as eco-efficiency, that incorporate sustain-
ability principles. With increasing awareness of sustainability among
both the financial community and the general public, adopting clear
indicators of economic and environmental value should eventually
lead to a clear advantage in the marketplace.
References
1. R. S. Kaplan and D. P. Norton, The Balanced Scorecard (Cambridge: Harvard
Business School Press, 1996).
2. C. Fussler with P. James, Driving Eco-Innovation: A Breakthrough Discipline for
Innovation and Sustainability (London: Pitman, 1997).
3. H. A. Verfaillie and R. Bidwell. “Measuring Eco-Efficiency: A Guide to Reporting
Company Performance,” WBCSD, June 2000.
4. J. Fiksel, “Measuring Sustainability in Eco-Design,” in M. Charter & U. Tischner,
Sustainable Solutions: Developing Products and Services for the Future (Sheffield,
U.K.: Greenleaf Publishing, September 2000).
5. J. Fiksel, J. McDaniel and D. Spitzley, “Measuring Product Sustainability,” Journal
of Sustainable Product Design, Issue No. 6, July 1998, pp. 7–18.
6. J. Fiksel, D. M. Lambert, L. B. Artman, J. A. Harris, and H. M. Share, “Environmental
Excellence: The New Supply Chain Edge,” Supply Chain Management Review,
July/August 2004, pp. 50–57.
7. T. W. Zosel, “Pollution Prevention Pays: the 3M Ap proach,” Proc. 1st Intl.
Congress on Environmentally-Conscious Design & Manufacturing, Manage ment
Roundtable, Boston, 1992.
8. Electric Power Research Institute, Environmental Performance Measurement:
Design, Implementation, and Review Guidance for the Utility Industry, EPRI
Technical Report TR-111354, Palo Alto, Calif., 1998.
9. CEFIC, European Chemical Industry Council, “Responsible Care Status Report,
Europe 2000,” Brussels, June 2001.