Page 166 - Design for Six Sigma for Service (Six SIGMA Operational Methods)

Value Engineering 139

Table 7.3 Cost Visibility of Rehabilitation per Case

Total Cost = $109.64/case Cost Elements
Item Total
No. Name Material Labor Burden Cost ($)

1. Client contact 27.19 27.19
2. Organization contact 11.04 11.04

3. Secretarial center office 6.07 6.07
4. Secretarial field office 31.12 31.12
5. Case management 11.59 11.59

6. General administration 2.21 2.21
7. Grant administration 1.38 1.38

8. Others 4.42 4.42
9. Travel time 5.11 5.11
10. Administration meetings 1.17 1.17

11. Supervisory meetings 4.69 4.69
12. Training meetings 2.35 2.35
13. Statistical meetings 0.97 0.97

14. Evaluation meetings 0.34 0.34

and its cost evaluated by the cost-visibility study. It is now possible to start to
define the functions to be performed or that are being performed by the system.

What Is a Function?

The usual definition of function is the property that makes something work or
sell. Miles defines function as a want to satisfy a requirement. Function is the
end result desired by the consumer. Function is what is paid for. Function is a
requirement, a goal, or an objective.

A function is not an action; it is the objective of an action. For example,
“file paper” is an action. But what is the objective or purpose of the action?
We file papers not because we enjoy putting papers in folders or cabinets,