Page 167 - Design for Six Sigma for Service (Six SIGMA Operational Methods)

140 Chapter Seven

Table 7.4 Cost Visibility of Prevention per Case

Total Cost = $41.75/case Cost Elements
Item Total
No. Name Material Labor Burden Cost ($)

1. Client contact 1.17 1.17
2. Organization contact 2.90 2.90

3. Secretarial center office 3.45 3.45
4. Secretarial field office 8.56 8.56
5. Case management 0.28 0.28

6. General administration 2.07 2.07
7. Grant administration 0.28 0.28

8. Others 2.55 2.55
9. Travel time 2.90 2.90
10. Administration meetings 1.86 1.86

11. Supervisory meetings 4.90 4.90
12. Training meetings 0.41 0.41
13. Statistical meetings 0.14 0.14

14. Evaluation meetings 0.21 0.21
15. Advisory council 2.76 2.76
meetings
16. Citizen committee 1.24 1.24
meetings

17. Citizen subcommittee 6.07 6.07
meetings

but because we want to keep a record so that we can use it later. Therefore,
the objective of filing papers is actually to store information. In this case, the
correct function name is “store information.” So the function is the desirable
result to be accomplished by an action. The action is one method that can
be used to accomplish the objective.