Page 476 - Design for Six Sigma for Service (Six SIGMA Operational Methods)

434 References

Rae, K., “TRIZ and Software—40 Principle Analogies,” Triz-Journal, Pt. 2, November
2001b, http://www.triz-journal.com.
Ramaswamy, R., Design and Management of Service Processes, Reading, MA: Addison-Wesley,
1996.
Rantanen, K., “Altshuler’s Methodology in Solving Inventive Problems,” ICED-88, Budapest,
August 23–25, 1988.
Rea, L. M., and Parker, R. A., Designing and Conducting Survey Research: A Comprehensive
Guide, San Francisco, CA: Jossey-Bass, 1992.
Reeve D., Value Engineering Analysis of the Oakland County Youth Assistance Program,
Master Thesis, Rochester Hills, MI: Oakland University, 1975.
Reis, A., Positioning: The Battle for Your Mind, New York: McGraw-Hill, 1981.
Retseptor, G., “40 Inventive Principles in Quality Management,” Triz-Journal, March 2003,
http://www.triz-journal.com.
Roberts, W., Leadership Secrets of Attila The Hun, London: Transworld, 1989.
Rother, M., and Shook, J., Learning to See: Value-Stream Mapping to Create Value and
Eliminate Muda, Brookline MA: The Lean Enterprise Institute, Inc., 2003.
Schmenner, R. W., Plant and Service Tours in Operations Management, 4th ed., New York:
McMillan, 1994.
Sherden, W. A., Market Ownership, New York: American Management Association, 1994.
Shigeru, M., Management for Quality Improvement, The Seven New QC Tools, Cambridge, MA:
Productivity Press, 1988.
Shingo, S., The Toyota Production System from an Industrial Engineering Viewpoint,
Portland, OR: Productivity Press, 1989.
Stein, R. E., “Re-Engineering the Manufacturing System: Applying the Theory of
Constraints,” New York: Marcel Dekker, 1996.
Suh, N. P., The Principles of Design, New York: Oxford University Press, 1990.
Suh, N. P., “Impact of Axiomatic Design,” 3rd CIRP Workshop on Design and the
Implementation of Intelligent Manufacturing Systems, Tokyo, Japan, June, 19–22, 1996,
pp. 8–17.
Suh, N., Axiomatic Design: Advances and Applications, Oxford: Oxford University Press,
2001.
Taguchi, G., Chowdhury, S., and Taguchi S., Robust Engineering, New York: McGraw-Hill,
2000.
Taguchi, G., Taguchi Methods, vol. 1, Research and Development, Japan Standard
Association, Livonia, MI: ASI Press, 1994.
Taguchi, G., Taguchi on Robust Technology Development, New York: ASME Press, 1993.
Taguchi, G., and Wu, Y., Introduction to Off-line Quality Control, Magaya, Japan: Central
Japan Quality Control Association, 1979. (Available from American Supplier Institute,
Livonia, MI.)
Taguchi, G., Elsayed, E., and Hsiang, T., Quality Engineering in Production Systems, New York:
McGraw-Hill, 1989.
Taguchi, G., Introduction to Quality Engineering, White Plains, NY: UNIPUB/Kraus
International Publications, 1986.
Tauber, F. M., “Brand Leverage: Strategy for Growth in a Cost Controlled World,” Journal of
Advertising Research, vol. 28, (August-September), 1988, pp. 26–30.
Tsourikov, V. M., “Inventive Machine: Second Generation,” Artificial Intelligence & Society,
Spring or Verlag, no. 7, 1993, pp. 62–77.
Wasserman, M., “Sales Market Value,” in SAVE Proceedings, Park R. J. (ed.), Southfield, MI,
1977.
Watkins, T., Economics of the Brand, London: McGraw-Hill, 1986.
Western Electric Co. Inc., Statistical Quality Control Handbook, New York: Western Electric
Co., 1956.
Woeppel, M. J., Manufacturer’s Guide to Implementing the Theory of Constraints, Boca Raton,
FL: CRC Press LLC, 2001.
Womack, J. P., and Jones, D. T., Lean Thinking, New York: The Free Press, 2003.