Page 479 - Design for Six Sigma for Service (Six SIGMA Operational Methods)

INDEX

A functional, 231–236, 244–245
Aaker’s brand identity model, 193–196, 199 S-curve, 245
Abandonment rate value, 56, 94
in service factory processes, 330 Analyze phase
in telephone service processes, 342 in DFSS service process design, 44–45
Accuracy in purchasing and supply in DFSS service product design, 36–39
processes, 353 Another dimension principle, 267–268
Achievement goals in job plans, 177–178 Another sense principle, 274–275
Actions in TRIZ, 233–234 Antiaction principle, 262
continuity of useful action principle, Antiweight principle, 261–262
269–270 Apparent solution level in inventions,
partial or excessive actions principle, 266 227–228
periodic action principle, 269 Arithmetic means, 396–397
preliminary action principle, 262–263 Arrows in IDEF0 process mapping,
preliminary antiaction principle, 262 358–359
Activities in FAST diagrams, 154 Assembly lines, 321–323
Actual costs in cost visibility analysis, 136 Assisting functions in TRIZ, 232
Administrative costs in cost visibility Associations with brands
analysis, 137 in brand equity, 206
Affinity diagrams, 105 description, 201–202
Allowances in cost visibility analysis, 137 product-related, 194–196
Alternatives Asymmetry principle, 259–260
in DFSS service process design, 45 Attitudes
in DFSS service product design, 38–39 Likert scale for, 68
in value engineering, 131–132 in plan development, 178–179
Analysis Attributes in quality function
brand strategy, 212–216 deployment, 123
cost visibility, 136–137 Automobile dealership construction case
in information phase, 150–154 study, 180–181
for processes Autonomy for creativity, 310
logistics and distribution, 348–349 Average queue length
manufacturing, 325–326 in checkout lines, 337
office, 328–329 in service factory processes, 330
product development, 315–316
professional service, 340–341 B
project shop, 345–346 Balanced plants, 414
purchasing and supply, 353 Basic functions
pure service shop, 335–336 in FAST diagrams, 153
retail service store, 338–339 for information phase, 143
service factory, 331–332 in TRIZ, 231
telephone service, 343–344 Batch flow shops, 320–321
transportation, 350–351 Beforehand cushioning principle, 263
in TRIZ Behavior, buying, 190–192
analysis diagrams, 233–234 Benchmarking in quality function
contradiction, 245 deployment, 110–111, 113

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