Page 484 - Design for Six Sigma for Service (Six SIGMA Operational Methods)

442 Index

Excessive actions principle, 266 Functional analysis
Exchange value, 54 in information phase, 150–154
Exit time in transportation processes, 350 in TRIZ, 230–236, 244–245
Expected value, 400–404 Functional analysis system technique
Expenses in constraint theory, 415, (FAST) diagrams, 150–154
417–418 establishing, 157–158
Exponential distributions, 403 symbols and graphs in, 154–157
Extensions of brands, 196 Functional benefits in brands, 199
Eye-openers in quality function deployment, Functional factors
113, 121–122 in service organizations, 6–7
in value, 50
F Functionality in TRIZ, 230
Facility design, 8 Functions
Factory service process, 4 for creativity, 145–149
Factory within a factory concept, 318 defining, 139–142
Fair-value zones in customer value maps, 91 in information phase, 138–150
FAST (functional analysis system technique) processes in, 149–150
diagrams, 150–154 in product brands, 194–195
establishing, 157–158 of products, 52
symbols and graphs in, 154–157 in TRIZ
Feedback modeling, 231–236, 244–245
in project shop processes, 345 resources for, 237
in technical system evolution, 242 statements, 232–233
in TRIZ, 271–272 in value engineering
Fields in TRIZ, 233, 236 evaluating, 131
Final results in TRIZ, 230, 245 identifying, 130–131
Financial resources for processes, 306 types of, 142–145
Fire prevention philosophy, 27 Funnel pattern for survey questions, 70
Fit in brand positioning, 220 Future state value stream mapping, 375–377
Fixed burden in cost visibility analysis, 136
Fixed costs in cost visibility analysis, 136 G
Flexibility Goals
in manufacturing processes, 324 in quality function deployment, 114
in office processes, 328 of surveys, 61
Flow shops, 320–321 in value engineering job plans, 177–178
Flowcharts Government regulations, 306–307
in process mapping, 356–357 Graphical descriptive statistics, 394–396
Six Sigma, 17 Graphs in FAST, 154–157
Flows Grassroots participation in change
in cellular manufacturing, 319 management, 429
in lean operation, 370–372 Green Belt members, 15
in value stream mapping, 364 Group technology in cellular
Fluidity principle, 275 manufacturing, 318
Foreign elements in surveys, 74 Growth stage in technical system
Freedom for creativity, 310 evolution, 242
Freight costs in cost visibility analysis, 137 Guidelines for processes, 307
Frequency distributions, 394–395
Frustration curves, 427–428 H
Full rollout Handover
in DFSS service process design, 46 in DFSS service process design, 46
in DFSS service product design, 42 in DFSS service product design, 42