Page 488 - Design for Six Sigma for Service (Six SIGMA Operational Methods)

446 Index

Optimizing processes, 301–302 office, 327–328
Order of survey questions, 70–71 product design and development, 314
Order processing, 353 professional service, 339
Ordinal scales for survey questions, 67 project shop, 345
Organization, brands as, 196 purchasing and supply, 352–353
Organizational infrastructure, 15–16 pure service shop, 333–335
Other way around principle, 264–265 retail service store, 337
Outlining task in process mapping, 377 service factory, 330–331
Overflow calls in telephone service telephone service, 342
processes, 342 transportation, 350
Overhead in cost visibility analysis, 136 for quality, 406
for value, 51–53
P Periodic action principle, 269
Paced assembly lines, 322 Persona, brand, 202–203
Paired comparisons, 170–172 Personalities, brand, 197–198
Paradigm shift principle, 279 Personnel for processes, 306
Parameter changes principle, 278 Persons, brands as, 196–198
Parameter estimation, statistical, 404–405 Physical contradictions in TRIZ, 239–240
Pareto voting, 169–170 Pickup points in transportation processes,
Partial or excessive actions principle, 266 349–350
PATH (promise, acceptance, trust, and hope) Pilot implementations for processes, 379
for brand names, 189 Pilot tests
Path functions in FAST diagrams, 154 in DFSS service process design, 46
PDLS (process description languages), in DFSS service product design, 41
307–308 Placement in brand development, 209
Perceived quality Planning in value engineering, 132,
brands, 205–206 172–174, 178–179
and value, 52–53 Planning matrices in quality function
Percentiles deployment, 109
in histograms, 395 Plans, job. See Job plans in value
in measures of relative standing, 399 engineering
Perceptions with brands Poisson distributions, 404
in buying decisions, 191 Policy constraints, 418–420
in competitor analysis, 216 Politics in change management, 429
Performance Population of data
in cost-function relationships, 160 for probability distributions, 399
in DFSS service process design, 44 for surveys, 63–64, 73–75
in DFSS service product design, 40 Positioning in brand strategy development,
in product brands, 195 217–220
and value, 52 Pregnancy stage in technical system
Performance metrics evolution, 241
for batch flow shops, 321 Preliminary action principle, 262–263
for cellular manufacturing, 320 Preliminary antiaction principle, 262
for change management, 429 Premium freight expenditures, 352
for DFSS service product design, 34–36 Pretesting surveys, 64
for line flow shops, 322–323 Price
for processes, 308 in brand development, 208–209, 222
job shop, 318 in brand personality, 198
logistics and distribution, 347–348 and value, 52
manufacturing, 323–324 Price profiles, market-perceived, 88–89