Page 486 - Design for Six Sigma for Service (Six SIGMA Operational Methods)

444 Index

Inventories one-piece flow in, 370–372
in constraint theory, 415, 417–418 pull-based production in, 373–374
in lean operation, 372 techniques, 369–375
in processes value stream mapping
manufacturing, 324 current state, 364–369
office, 327 future state, 375–377
purchasing and supply, 353 waste elimination, 362–364
Inventory questions for surveys, 66 work cells in, 372–373
Inverted funnel pattern for survey Lean Six Sigma design, 20–21
questions, 71 Lemons into lemonade principle,
270–271
J Length
Job plans in value engineering, 132 questionnaire, 71–72
creative phase, 164–166 queue
evaluation phase, 166–172 in checkout lines, 337
implementation phase, 176–179 in service factory processes, 330
information phase, 133 Levels of measurement for survey
cost-function relationship in, 158–164 questions, 67
FAST diagram construction in, 154–158 Liabilities in value, 51
function analysis and evaluation in, Lifecycle costs in product design and
150–154 development, 314–315
function determination in, 138–150 Likert scales, 68
information development in, 134–138 Line flow shops, 321–323
planning phase, 172–174 Local quality principle, 258–259
reporting phase, 174–176 Logistics and distribution processes, 5,
Job shops, 316–318 346–349
Lowest-order functions in FAST
K diagrams, 153
Kano model of quality, 111–112 Loyalty, brand, 204
Key customer identification
in DFSS service process design, 43 M
in DFSS service product design, 30 Machine village process, 370
Knowledge Mail-out surveys
in process design, 379 administering, 72
in process excellence, 310 advantages and disadvantages of, 58
in TRIZ, 237 Main basic functions in TRIZ, 231
Maintenance in process management,
L 303, 380
Labor in cost visibility analysis, 136 Management support in change
Layout in process mapping, 377 management, 429
Lead time Manufacturing processes, 316
in processes analysis, 325–326
manufacturing, 323 batch flow shop, 320–321
office, 327 cellular manufacturing, 318–320
product design and development, 314 job shop, 316–318
purchasing and supply, 353 line flow shop, 321–323
in value stream mapping, 367 performance metrics, 323–324
Leading survey questions, 69 Mapping processes, 302, 355–356
Lean operation principles, 362–363 analyzing, 44
in DFSS service process design, 45 in case study, 381