Page 483 - Design for Six Sigma for Service (Six SIGMA Operational Methods)

Index 441

define, 30–34 Drum-buffer-rope (DBR) strategy, 423–424
design, 40–41 Duplicated survey elements, 74
measure, 34–36 Dynamic interactions in processes, 305
verify, 41–42 Dynamic routing, 316–317
system design and creative design in, Dynamics of value, 53–55
26–27 Dynamics principle, 266
Taguchi method and fire prevention
philosophy in, 27 E
Diagnosis, process, 302, 378 Economic factors
Diagnostics in quality function in service organizations, 7
deployment, 119 in value, 51
Diagrams Efficiency
FAST, 150–154 in job shop processes, 317
establishing, 157–158 lean operation techniques for, 369
symbols and graphs in, 154–157 in product design and development
functional analysis, 233–234 processes, 314
tree, 105 80/20 percent relationships, 170
Differentiation of brands Emotional benefits in brands, 199
in brand positioning, 218 Encounters, service, 11
failures in, 195 Engineering department organization
Direct involvement, 60 analysis case study, 181–185
Direct measurement, 60 Enriched atmosphere principle,
Directions in FAST diagrams, 154–155 279–280
Discarding principle, 277–278 Equipment for processes, 306
Discipline in process excellence, 309 Equity, brand, 203–206
Discovery level in inventions, 229 Errors in processes
Discrete random variables, 399–400 office, 327
Distribution professional service, 339
in brand development, 209 project shop, 345
logistics and distribution processes, 5, pure service shop, 333
346–349 retail service store, 337
Distributions, statistical service factory, 330
binomial, 403–404 telephone service, 343
expected value, variance, and standard Esteem value, 54
deviation, 400–401 Evaluation
exponential, 403 in brand development, 223–225
frequency, 394–395 function, 150–154
normal, 401–403 project, 17
Poisson, 404 in TRIZ, 231
probability, 399–405 in value engineering, 132, 166–172
statistical parameter estimation, 404–405 Events
DMADV (Define, Measure, Analyze, dependent, 414
Design, and Verify) procedure, 20 rare, 404
DMAIC strategy, 18–19 Evolution in TRIZ
Documentation of processes of technical systems, 240–243
elements of, 307–308 trends in, 230
process mapping, 377–378 Excellence
Dot plots, 394–395 ideality as, 237–238
Drop-off points in transportation processes, in processes, 309–311
349–350 roles in, 21