Page 489 - Design for Six Sigma for Service (Six SIGMA Operational Methods)

Index 447

Primary path functions in FAST professional service, 339–341
diagrams, 154 project shop, 344–346
Privacy of surveys, 58–59 purchasing and supply, 352–355
Probability distributions, 399–400 pure service shop, 332–336
binomial, 403–404 quality measures of, 406
expected value, variance, and standard resources and constraints for, 305–307
deviation, 400–401 retail service store, 336–339
exponential, 403 service factory, 329–332
normal, 401–403 supporting, 301
Poisson, 404 telephone service, 341–344
statistical parameter estimation, 404–405 transportation, 349–351
Probability sampling, 75–76 Product-brand coordination, 220–221
Problems in TRIZ Product-related associations, 194–196
classification, 230, 245–246 Product scope in brands, 194
definition, 230, 243–245 Production batch size in value stream
problem-solving process, 243–246 mapping, 367
Process description languages (PDLS), Production lead time, 323
307–308 Production lines, 321–323
Processes and process management Production processes, 316–326
capability of Productivity in constraint theory, 417
indices, 407–409 Products
quality measures, 406 in brand development, 208
case study, 380–391 in brand strategy self-analysis, 215
control in brands as, 193–196
in DFSS service process design, 46 design, 8, 312–316
in DFSS service product design, 42 in services, 9
core, 300–301 Professional service processes, 5,
design in, 378–379 339–341
in case study, 387–391 Profitability in service organizations, 6
in DFSS service process design, 43–45 Profits
in services, 8 in constraint theory, 417
diagnosis in, 378 in cost visibility analysis, 137
in case study, 381–387 Project charters
in DFSS service process design, 44–45 in DFSS service process design, 42–43
documentation, 307–308 in DFSS service product design, 30
elements of, 304–305 Project scope
excellence in, 309–311 in FAST diagrams, 152
features of, 303–304 in information development, 138
implementation, 379–380 Project shop processes, 5, 344–346
introduction, 299–303 Projects
lean operation principles. See Lean evaluation, 17
operation principles execution, 16
logistics and distribution, 346–349 flowcharts, 17
maintaining, 380 management, 17
manufacturing and production, 316–326 in quality function deployment, 113–114
mapping. See Mapping processes selection, 16
office and transaction, 326–329 team members, 15
optimizing, 301–302 Promise, acceptance, trust, and hope (PATH)
performance metrics for, 308 for brand names, 189
product design and development, 312–316 Promotion in brand development, 209